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Refund Policy

Effective Date: January 1, 2025

Overview

At Job Safal, we are committed to providing high-quality educational services and exam preparation materials. This refund policy outlines the circumstances under which refunds may be requested and processed for our various services.

We understand that sometimes plans change, and we strive to be fair and reasonable in handling refund requests while maintaining the sustainability of our educational platform.

Refund Eligibility

Subscription Plans

  • • Full refund available within 7 days of purchase if no tests have been attempted
  • • Partial refund (50%) available within 14 days if less than 25% of allocated tests have been used
  • • No refund after 30 days from purchase date

One-Time Test Purchases

  • • Full refund available within 24 hours if the test has not been started
  • • No refund once the test has been started or completed
  • • Technical issues preventing test completion may qualify for refund or credit

AI Assistant Services

  • • Full refund within 3 days if no questions have been asked
  • • Partial refund based on unused question credits
  • • No refund for used question credits

Current Affairs Access

  • • Full refund within 7 days if no content has been accessed
  • • Partial refund (75%) within 15 days with limited usage
  • • No refund after 30 days from purchase

Non-Refundable Items

  • • Completed tests and their results
  • • Downloaded study materials and resources
  • • Services used beyond the refund eligibility period
  • • Promotional or discounted purchases (unless otherwise stated)
  • • Third-party service integrations

Refund Process

How to Request

  1. Contact our support team via email
  2. Provide your order/subscription details
  3. State the reason for refund request
  4. Submit any required documentation

Processing Time

  • • Review: 2-3 business days
  • • Approval: 1-2 business days
  • • Refund processing: 5-7 business days
  • • Bank credit: 3-10 business days

Special Circumstances

Technical Issues

If you experience technical problems that prevent you from using our services, we may offer a full refund or service credit depending on the severity and duration of the issue.

Medical/Emergency Situations

We understand that unexpected medical or family emergencies may prevent you from using our services. Please contact us with documentation, and we will review your case individually.

Contact Us

For refund requests or questions about this policy, please contact our support team:

Email: contact@jobsafal.com

Phone: +91-XXXX-XXXXXX

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the updated terms.